The manufacturer south Korean takes the bull by the horns and announces that it will disable, at a distance, all the Galaxy Note 7 are still active.
For the hardliners who were determined to brave the danger and keep their precious Galaxy Note 7, Samsung will not take any risk. 01Net was able to have access to a record in which the after-sales service of Samsung said that the Galaxy note 7, “ will be rendered inactive “.
While the procedure for the exchange and refund of the Galaxy Note 7 continues in France and in the rest of the world, Samsung prefers to eradicate any threat of a new explosion.
Note 7 “made inactive”
“ We inform you that as a precautionary measure, your Note 7 will be made inactive in all the operators in the next few days “, says an employee of the after-sales service of Samsung in one of the holders of the Footnote 7.
A measure that the employee seems to be discovering at the same time that the client to which it replies : “It taught me something, I have a little paper that tells us it “, she says then, before announcing the initiative taken by Samsung.
The client at the other end of the thread and who lives in the paris region was entrusted to 01net. He explained to want to keep this phone and ” agrees[r] the risk of owning a Note 7 “.
Can I keep her phone in spite of the danger ?
“ I made the round trip to Switzerland to buy a model dual SIM of the Galaxy Note 7. This is the second version of the Galaxy Note 7 “, he insisted. However, this has not prevented some of the terminals where the battery had been changed about to explode.
” I am quite happy with my Note 7 I wish to retain. I accept the risk, this is also why I don’t use, for example, not the quick charger. I have seen no heater abnormal of the smartphone since the I has “, avance-t-il again, citing the article of the French consumer code which allows the owner of a defective appliance to the store.
This client can be forced to give up his precious ? Yes, according to a lawyer interviewed by 01Net : “The security overrides the property in this kind of cases. However, it should be that this principle of remote disablement is transparent and specified in the terms and conditions of use of the smartphone “.
Samsung favours the callback procedure
on The side of Samsung, it is radio silence, nobody confirms the measurement : “Samsung is exploring all options to make the return of the devices and contribute to the safety and security of its customers “, specify just the constructor.
In the meantime, the callback procedure Note 7 continues in France. On a dedicated page, Samsung explains ” How to replace [its] galaxy Footnote 7 ? “. Several solutions are proposed :
full refund of the device, to its replacement by the model S7 or S7 Edge, (the price difference will then be compensated for), by way of his deposit with the dealer from whom the telephone was purchased. It is always recommended to turn off the device and follow the callback procedure.
screenshot – Samsung
in addition, in order to overcome the prohibition of theft Note 7, Samsung has deployed countertops replacement in some airports. The user can, thus, leave its defective device and go with a Galaxy S7 or S7 Edge.
A measure that has not yet arrived in France.
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