Mobile :hones Shop: Samsung may turn off its Galaxy Note 7 remote

Wednesday, October 19, 2016

Samsung may turn off its Galaxy Note 7 remote – Numerama

Samsung could proceed with the deactivation of the Galaxy Note 7, which are still in circulation. In France, the neutralization of the terminals, if it comes, should only affect a small number of customers for the manufacturer.

update : Samsung has advised us by telephone that the deactivation at distance was not yet safe. It is only one of the options considered and the statement of the employee of the customer SERVICE of the brand is incomplete : “Samsung is exploring all options to make the return of the devices and contribute to the safety and security of its customers. ” The Korean will keep its customers informed of future procedures in place.

The French customers, who are in possession of a Galaxy Note 7 may well have a funny surprise in the next few days. Indeed, the French subsidiary of the manufacturer south Korean would have the project proceed to the automatic deactivation of the smartphones that have not been returned by the consumer. It is in any case clear from the information obtained by 01 Net.

Our colleagues are based on a telephone conversation that occurred on Tuesday, October 18, between an owner and an employee of the after-sales service of Samsung France. In the latter, it is indicated that terminals still in circulation will be ” made inactive for all the operators in the next few days “, ” precaution “.

And if the owner wants to continue to use its Galaxy Note 7 ? It will have to do with : the lawyer in the technology Alain Bensoussan explains to 01 Net that ” the security overrides the property in this kind of cases “. However, he notes that this sort of possibility should be not only be ” transparent“, but that it should also be included in the ” general terms and conditions of use of the smartphone “.

In France, the Galaxy Note 7 has finally been very little circulated, and the procedure evoked by the used of Samsung should not ultimately affect many people. In effect, the output of the smartphone has been delayed when suspicions about the reliability of the battery began to appear.

Only those who have pre-ordered the device are concerned, since they have been able to benefit from an early delivery. In this case, Samsung has put in place a procedure for replacement but there are few customers to really be concerned. For the few French in this case, it is appropriate to call 01 48 63 00 00, and choose 0 from the menu to initiate the callback procedure.