After the misadventure encountered this week by the owner of a Galaxy Note 7 replacement, the american operator Sprint is putting in place an exchange program.
One would think that the Galaxy Note 7 back on sale after the battery problems were going to know a life less explosive than those of the first wave. It was without counting on an event occurring Wednesday aboard a plane that had not yet taken off, in which a Galaxy Note 7 has caught fire. The problem is that this misadventure has affected a device supposed to be “safe” and got rid of his defective battery.
One would think that the Galaxy Note 7 back on sale after the battery problems were going to know a life less explosive than those of the first wave. It was without counting on an event occurring Wednesday aboard a plane that had not yet taken off, in which a Galaxy Note 7 has caught fire. The problem is that this misadventure has affected a device supposed to be “safe” and got rid of his defective battery.
If an investigation is ongoing to determine if this is an isolated case, Sprint prefers to play the card of the precautionary principle. Thus, a representative of the american operator said the site Recode that the “if a customer of Sprint, with a Note 7 replacement has any doubt about his / her device, we will exchange it for any terminal in all shops Sprint for the duration of the investigation.“
Among the operators in the Atlantic, only T-Mobile has stated that the exchange of a Galaxy Note 7 may be carried out in the framework of its policy of withdrawal of 14 days. Recall that the smartphone from Samsung is back in certain markets and that he should return to Europe as early as the 28th of October.
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