Samsung has acknowledged Thursday that the fiasco of the Galaxy Note 7 could not be due to the battery of what was to be its flagship camera and promised an investigation that examines all the elements of this “phablet”.
The world’s leading manufacturer of smartphones has been forced to abandon the production of the Note 7 after several specimens had caught fire, causing one of the biggest commercial failures of the giant south Korean. “We are investigating all aspects of the device, whether it’s the battery, hardware, and software.” said co-group CEO, J. K. Shin, the former head of its mobile division. “We are trying to know with any certainty if there have been problems on other elements”, he said at a meeting of shareholders at Seoul. “It could be the battery, or something else.”At the beginning of September, the world’s leading manufacturer of smartphones has been forced to order the recall worldwide of 2.5 million Note 7.The impact of this crisis could have been content if some of the terminals which are distributed in replacement of the first defective models did not have also begun to ignite, pushing Samsung to abandon the production of what was supposed to be a flagship product.
Samsung had initially explained the problem in a defect of the battery manufactured by its sister company, Samsung SDI.
however, Mr. Shin said that the replacement units distributed were fitted with batteries manufactured by another group, presumably the chinese ATL.
It has also promised a “comprehensive reform” of the process of production and quality control to prevent another crisis.”We know that we need to work hard to regain your trust and that is what we will do”, he launched to the shareholders. At the age of 60 years, Mr. Shin was at the controls of the mobile phone division of Samsung between 2012 and December 2015 when it has made its breakthrough on the world market of the smartphone.
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