Health : hospitals and clinics now have a note of … – Franceinfo

A mark out of 100 for hospitals and clinics. The health facilities will now be given of the satisfaction scores of patients, published for the first time on Thursday 15 December on the site Scope Health, according to the High Authority of health (HAS). The satisfaction score of the facilities is an additional data element to choose and compare a hospital or clinic on this site, launched by the HAS in 2013.

The levels of satisfaction relate to the time 403 institutions and are spread among four groups, as we can see on the example of Paris below. The best, 11% of the total, are in dark green and includes 44 schools. Then there are the hospitals and clinics marked with light green and yellow. The less good, scored a lower score 70.7, are indicated in red and represent 24%, or 95 establishments.

Screenshot of the site scopesante.fr, who published, from December 15, 2016, the opinion of patients about the health facilities. (SCOPESANTE)

This overall score is constructed from the responses to the questionnaire completed in the month of April 56 759 patients, via their e-mail address. The questions focused on these topics : home, support, room, meals, and organization of the output. the “When hospitalized patients are expressed, it is to ensure that the quality improves in the institutions”, emphasizes the Collectif interassociatif on health.

according To the questionnaire, the support saves the best result with a score of 80.7 out of 100. Listening to caregivers, the explanations are part of the elements taken into account. Thus, 87% of patients reported to have received answers to their questions, and 91% were satisfied with their clarity.

On the other hand, the level of satisfaction is “average” for the reception, with a score of 72.7 out of 100, in particular because of the accessibility (transportation, parking, signage) of the institution which has satisfied that 63.3% of patients. However, 91,9% found the home by the care services as good or excellent. The satisfaction score is “insufficient,” especially for the organization of the output, with a quarter of dissatisfied patients, but also for the room and, without surprise, for the quality of the meal, considered to be very poor 11.6%.

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