An internal investigation has mobilized 700 researchers and engineers, who have tested more than 200 000 devices and over 30 000 batteries.
Samsung has formally charged on Monday 23 January, to a malfunction of the battery issues the Galaxy Note 7, which is supposed to be its flagship product, but that resulted in a fiasco of historic commercial.
internal investigations and independent ” have concluded that the batteries are the cause of the incidents of Note 7, “, has written the giant south-Korean in a press release, the conclusions that were widely expected.
Of the corrective measures adopted
The group said to have mobilized 700 researchers and engineers on its investigation. They have tested more than 200 000 devices and over 30 000 batteries.
” We present our sincere apology for the inconvenience and concern caused to our customers “, said to reporters, in Seoul, Koh Dong-jin, head of the mobile division of Samsung Electronics.
” We can take responsibility for the fact that we have not been able to identify and verify the problems that arose in the design and manufacture of batteries. We have taken corrective measures to ensure this never happens again. “
The world’s leading manufacturer of smartphones had been forced in September to order the recall worldwide of $ 2.5 million of Note 7, several specimens having caught fire or exploded. The first south Korean conglomerate then had to give up completely, in October, to the production of this device, when it appeared that some of Note 7, which are distributed in replacement of defective devices were also taking fire.
Read also : Apple-Samsung : get out of the trap of the smartphone
One of the worst sequences in the history of Samsung
The decision to stop the production of a device which was intended to compete with the iPhone’s greatest rival Apple has been devastating, to a company that used to be considered as the nec plus ultra of the technology, and treated as such. This debacle commercial cost Samsung billions of euros, between the shortfall and the impact – more difficult to estimate – on its brand image.
Samsung has to announce on Tuesday its results for the fourth quarter. At the end of the month of October, Samsung Electronics had announced a 30% decline in its operating profit in the third quarter. After the announcement of the results of the investigations, the title of Samsung Electronics has progressed to 2: 50 p.m. (Paris) and from 0.91 % to 1.87 million won.
in Addition to the fiasco trade of the Galaxy Note 7, the group has found itself at the heart of the resounding scandal that led to the impeachment of the president of South Korea, Park Geun-hye.
also Read : The heir of Samsung who is suspected of corruption
In this case, the heir of Samsung, Lee Jae-yong, also vice-chairman of Samsung Electronics, has been heard, there is a period of ten days, for twenty-two hours by the investigators that the suspect of corruption, embezzlement and perjury.
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