Despite the recall procedure and the recommendations of Samsung in the field of security, and some French refuse to return their smartphones, the south Korean manufacturer.
The explosions in series of Galaxy Note 7 and the callback procedure global has followed the leave-insensitive. Despite the risk of combustion, the prohibition of transport Note 7-in-plane or rumors of deactivation of these devices at a distance, since denied, of the French are reluctant to part with their top end phone and refuse to follow the recommendations of Samsung. On Twitter and Facebook, in particular, within the group, Samsung Galaxy Note 7 France, they discussed tips to keep the Note 7 and ensure the best operation possible.
A note of hope in the group Samsung Galaxy Note 7 France.
Difficult to estimate the exact number of French affected by this configuration. Samsung is not communicating on the volume of Note 7 distributed in France, but the Figaro of a number of “very low” to affected devices. The group Samsung Galaxy Note 7 France has more than 1350 members. But all do not share the same desire to keep their device. There are also sharing advice on the subject of the recall procedure, as well as stories of setbacks or successes about their work.
Between handsets, and a simple refusal to cooperate
Those who refuse to return their device are formal, and put forward two main arguments to keep it at all costs: its performance “unequalled” on the market, but also, and often, their weariness by report to the customer service, if they are got in touch with them. The callback procedure implementation is more or less arduous according to the dealers and operators involved. To lose no more time, they preferred to give up.
A cry from the heart.
“I have kept my Note 7 because, despite several calls to Samsung and Orange, I never received the labels Chronopost to return the phone,” writes Natacha, particularly discouraged, contacted via the group Samsung Galaxy Note 7 France. “I have tried to contact the customer service but now I quit… Tired of wasting time… They have taken many times my contact details and IMEI number of the phone, without call me back. So as not to make it, especially as it doesn’t heat up at all.”
The mail received by several holders of the Note 7.
Jonathan and Youness are both agreed about the performance of the phone. Its stylus, its design, battery life of a performance and the beauty of its screen,” have seduced. They regret, however, the difference in compensation between France and Italy, for example, to the disadvantage of the French. “You don’t touch any compensation in France. In Italy, customers of Samsung get lots of the brand in the amount equivalent to the price of the Note 7,” explains Jonathan, who evokes the pen of his device as a first argument to justify his desire to keep it. Samsung has left him a message asking him to turn off his phone and no longer use it, but he never called back since.
In a letter sent to its customers, the group notes, however, that the holders of the Note 7 has received “a variety of trade compensation for the share of Samsung Electronics uk limited and its distributors, partners or operators. A micro SD card of 128 Gb is provided as a supplement.
“Assume until the end”
beyond the mere refusal to return the phone, some put in place strategies to improve its performance and guard against any attempt of recovery on the part of Samsung. In order to limit the risk of explosion of its devices, the south Korean manufacturer has made it mandatory for an update limiting the battery charge to 60%. Tutorials are posted on Facebook to circumvent this obligation and maintain a capacity of maximum load.
A member of a security company said to have opted for the replacement of the original battery by a battery the chinese, for about 50 euros. He anticipates the disabling remote devices, rumor spread about of Note 7 and denied by Samsung. “I changed the OS of the device with Android pure.” Before declaiming an ode to his phone. “I love everything about the Note 7, its large screen and its power.”
It is in spite of everything, happy end. Fabien received a prompt refund of the part of Orange in nearly 10 days, without being obliged to return his phone. “Given that my copy works perfectly, no overheating, and this same support, I can wait and in the meantime the S8 or the Edge of the next Note. If it were to burn, the damage would be, of course, for my apple. It is necessary to bear until the end”, he explains. Beyond a certain period of time, for the time being difficult to estimate precisely, and in the event of spontaneous combustion, it will be more possible to make a claim against the manufacturer.
Samsung has filed an initial recall procedure from 19 September. Other explosions have occurred, on replacement models that were deemed “safe”. The group has from the October 11, chose to stop the production and repatriate all copies of this model, is 4.3 million phones. The investigation is ongoing to determine the causes of such a technical problem. This fiasco trade was expected to impact on the brand image of Samsung, which place the security of its devices at the heart of its concerns. The worst has been avoided in the United States, where the same brand image remains intact, reports Reuters. No announcement has been made against these people who wish to keep their Note 7 in spite of contra-indications announced.
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