Samsung is still entangled in the case of the Galaxy Note 7 even if things are somewhat dissipated. However, in the United States, Korean has been obliged to make a public apology to consumers. The firm has published a long text in a full page ad in three major american newspapers.
The fiasco of the Galaxy Note 7 is coming to its end. Well, almost, since Samsung still has not given explanation on the reasons of explosions of its smartphones. After two major recalls world, the Korean giant has promised to explain in the weeks that followed the removal of the Note 7 in the market.
In the meantime, the firm communicates with the consumers to reassure them but also to apologize. And in the United States, Samsung did not go dead hand. The manufacturer has published its apologies in a “advertising” in three of the largest american newspapers : the Wall Street Journal, the Washington Post and the New York Times.
The time is perfectly chosen, since in this night the americans will go to vote for the presidential election. Newspaper sales increase greatly on the eve of the event. In this letter of apology signed by Gregory Lee, President and CEO of Samsung Electronics North America, Samsung admits with failed in its promise to offer products that are ” top of the range in terms of safety and quality “.
Past the time of the apology, Samsung expresses again his desire to find the origin of the problem. For this the firm ” re-examine all aspects of the device [...] the entire structure of the battery “ to all the components of the Note 7. But the company admits to having need time for ” find the right answers “.
Samsung Galaxy Note 7 : return 6 dates out of a fiasco of historic
In this same letter, Samsung apologized for the problems faced by its washing machines. Like we said yesterday, the Korean has also had to recall massive machinery.
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