“If you have a smartphone Galaxy Note 7 please contact the crew”. This message, broadcast before each takeoff of an aircraft by most major airlines, gives an idea of the magnitude of the problem… A little more than three weeks after the announcement of a global recall of its Galaxy smartphones Note 7 due to a risk of explosion battery, Samsung is always in the spotlight. And, at the present time, only 60% of the devices sold in South Korea and the United States have been replaced by the company.
Of the debut with much fanfare. Everything had started well for the Galaxy Note 7. Its announcement with great fanfare in New York at the beginning of August, and his exit two weeks later had convinced the consumers. The levels of pre-order were exceptional to Samsung and the journalists who have been able to try it was an excellent smartphone. Problem, after only a few days of marketing in South Korea and the United States, the two countries in which he had been cast first, some users have seen their smartphone to explode. In case, the battery of the device, defective.
A reminder program in the world. It only took a few days for the cases multiply, pushing Samsung to open an investigation into the reasons for these explosions. And in the face of the magnitude of the problem, the brand Korean has been forced to announce, on 2 September, a recall program world of 2.5 million units of its new smartphone top of the range. All owners of Galaxy Note 7 were called to stop using it in order to limit the risks and to return it to Samsung for an exchange. A program whose cost is estimated at over a billion dollars.
Only 60% of smartphones traded. Three weeks later, the problem is far from resolved. On September 15, us authorities have announced that 92 incidents had taken place in the country, including 26 that resulted in burns. Since then, Samsung has release the share of the smartphones that have been returned. And only 60% of the Galaxy Note 7 potentially faulty have been exchanged.
problems with the replacement models ? Problem, replacement models are far from satisfying their owners. The Wall Street Journal reports that many users of the “new” Galaxy Note 7 complained of different problems. No question of further explosions, but the smartphone would have all the same tendency to overheat more than necessary. Other models would, them, their battery is draining much faster than normal. Problems recognized by Samsung which is, however, explained that only a “few consumers” are concerned.
China, a new black point ? most Importantly, Samsung is facing a new problem. While the company had assured that the Galaxy Note 7 sold in China were not subject to explosions because of their battery delivered by another provider, a user’s device chinese has exploded on Tuesday. In a video put online, we see the smartphone to smoke and melt so that it is plugged in to its charger. Samsung’s precise to be in contact with the respective user and provides “a thorough examination of the device in question” when it will be in his possession. But, this could lead to a new recall.
Not back in France until November. in the Face of these uncertainties and in order to complete its recall program in the country, Samsung has decided to shift the sale of the Galaxy Note 7 in South Korea for three days. The mobile should be available again on the 1st of October. In France, it will have to wait for much longer. “We hope that the Galaxy Note 7 will be available around the end of November, well before the end of the year,” said David Lowes, head of marketing at Samsung Europe.
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